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Important Message from UK Power Networks: Storm Eleanor

You may have seen that bad weather is on the way and we are likely to see high winds in some areas this evening through to tomorrow morning.

 

Our electricity network is built to be resilient but extreme weather can damage overhead power lines resulting in some customers losing their electricity supply.  Where this happens we work to restore power as quickly and safely as possible. We have organised for additional staff in our contact centre to help customers whose electricity supply might be affected by the predicted weather, and we have called up additional engineers to carry out repairs to overhead lines and poles as soon as the wind reduces to a speed at which it is safe to work. 

 

There will be regular updates on the website www.ukpowernetworks.co.uk and social media @UKPowerNetworks throughout this period.

 

Anyone experiencing a power cut should:

 

 

We advise people to stay clear of power lines and report damaged power lines immediately by calling 105 free from either a landline or a mobile phone. If they see electricity lines that are down or causing significant risk to the public they should call 999.

 

We provide extra help to customers on our Priority Service Register during a power cut.  Households with older or disabled people, those with children under five, or where someone uses medical or mobility equipment that requires electricity as well as other reasons can join the register.  You can find out more information about our Priority Service on our website: ukpowernetworks.co.uk/priority.

 

If you would like to share information about preparing for the storm or the priority service register on social media you might like to use the following:

 

@UKPowerNetworks has extra staff on hand 24/7 to deal with the impact of #stormEleanor

Call 105 to report a powercut and visit www.ukpowernetworks.co.uk/powercut for the latest updates

 

Do you, or someone you know, need extra support during a power cut?

@UKPowerNetworks provides free services to vulnerable customers. Visit ukpowernetworks.co.uk/priority for more information #stormEleanor


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